Return and Refund Policy

Return and Refund Policy

Last Updated: December 2025

At Little Sonnet, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.

Return Eligibility

You may return items within 7 days of receiving your order if they meet the following conditions:

  • Items are unworn, unwashed, and in original condition with all tags attached
  • Items are in their original packaging
  • Items have not been altered or damaged
  • Proof of purchase (order confirmation or receipt) is provided

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Items that have been worn, washed, or altered
  • Items with tags removed or damaged
  • Sale or clearance items (unless defective)
  • Items purchased during special promotional events (unless otherwise stated)

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us within 7 days of receiving your order via email or phone
  2. Provide your order number and reason for return
  3. We will provide you with return instructions and a return authorization
  4. Pack the item securely in its original packaging
  5. Ship the item back to the address provided

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or we made an error
  • We recommend using a trackable shipping service for returns
  • Little Sonnet is not responsible for items lost or damaged during return shipping

Refund Process

Once we receive and inspect your returned item:

  • If approved, your refund will be processed within 5-7 business days
  • Refunds will be issued to the original payment method
  • Original shipping charges are non-refundable (unless the return is due to our error or a defective product)
  • You will receive an email confirmation once your refund has been processed

Exchanges

We currently do not offer direct exchanges. If you need a different size or style:

  1. Return the original item following our return process
  2. Place a new order for the item you want
  3. This ensures you receive your preferred item as quickly as possible

Defective or Damaged Items

If you receive a defective or damaged item:

  • Contact us immediately with photos of the defect or damage
  • We will arrange for a replacement or full refund at no cost to you
  • Return shipping will be covered by Little Sonnet
  • We may ask you to return the defective item for quality control purposes

Wrong Item Received

If you receive the wrong item:

  • Contact us immediately with your order details
  • We will arrange to send the correct item at no additional cost
  • Return shipping for the incorrect item will be covered by Little Sonnet

Refund Timeline

  • Processing time: 5-7 business days after we receive your return
  • Bank processing time: 5-10 business days (varies by bank)
  • Total refund time: Approximately 10-17 business days from when we receive your return

Contact Us

For any questions about returns or refunds, please contact us through the contact information provided on our Contact page. We're here to help make your return experience as smooth as possible.

Note: This policy applies to purchases made through shoplittlesonnet.com only.